Privacy Policy

1. Introduction & Scope

Welcome to Al Gelani Jewellers. We recognize that our customers' trust is our most precious asset, much like the fine gold and silver we craft. This Privacy Policy outlines our unwavering commitment to protecting the personal data of our patrons who interact with our website algelanijewellers.com and our physical retail showrooms.

By using our services, you consent to the collection, use, and disclosure of your information as described in this policy. We ensure that all data processing is conducted in compliance with applicable Indian data protection laws and international best practices.

2. Information We Collect

To provide a bespoke luxury shopping experience, Al Gelani Jewellers collects several types of information:

• Personal Identifiable Information (PII): This includes your full name, date of birth (for anniversary/birthday rewards), and government-issued identification where required by law for high-value transactions (e.g., PAN Card).
• Contact Information: Email addresses, mobile numbers, and secondary contact details to provide order updates.
• Transaction & Financial Data: Details about your purchases, payment methods (we do not store full credit card numbers), billing history, and GST details for tax invoicing.
• Shipping & Logistical Data: Residential or business addresses for the secure delivery of your handcrafted jewellery.
• Technical & Usage Data: IP addresses, browser types, device information, and interaction patterns on our website to optimize your browsing experience.

3. Methods of Data Collection

We collect data through various touchpoints:

• Direct Interaction: Information you provide when filling out forms on our website, subscribing to our newsletter, or registering at our showrooms.
• In-Store Security: For the safety of our patrons and assets, our physical stores are equipped with CCTV surveillance.
• Automated Technologies: As you navigate our site, we may automatically collect data via cookies, server logs, and similar tracking technologies.

4. How We Use Your Information

Your data is used strictly for legitimate business purposes, including but not limited to:

• Order Fulfillment: Processing transactions, verifying payments, and organizing secure logistics for gold and silver delivery.
• Customer Support: Responding to enquiries regarding jewellery designs, hallmark certifications, and repair services.
• Personalized Marketing: Notifying you of new arrivals, seasonal collections, and exclusive "Gold Rate" alerts (only with your explicit consent).
• Compliance: Maintaining records as required by the Prevention of Money Laundering Act (PMLA) and other financial regulations governing the jewellery industry in India.

5. Data Security & Integrity

Jewellery is a high-value industry, and we treat your data with the same level of security as our physical inventory. We implement:

• Encryption: All online transactions are processed through Secure Socket Layer (SSL) technology.
• Access Control: Only authorized personnel with a "need-to-know" basis are granted access to customer databases.
• Anonymization: Where possible, we use data in an aggregated, non-identifiable format for internal analytics.

Note: While we strive for absolute security, no method of transmission over the internet is 100% secure. We encourage users to use strong passwords and protect their account credentials.

6. Sharing of Information

Al Gelani Jewellers does not sell, rent, or trade your personal information to third-party marketing companies. We only share data with:

• Service Providers: Logistics partners (couriers) and payment gateways to complete your orders.
• Legal Authorities: When required by law, court order, or government regulation.
• Professional Advisors: Our auditors and legal consultants to ensure business transparency.

7. Cookies and Tracking

Our website uses cookies to remember your preferences (like your favorite jewellery metal) and track site traffic. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our online store.

8. Your Legal Rights

Under data protection regulations, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete information.
• Right to Erasure: Request that we delete your data (subject to legal retention requirements for financial records).
• Opt-out: You may unsubscribe from our marketing emails at any time by clicking the 'Unsubscribe' link.

9. Contact & Store Locations

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Grievance Officer at any of our branches or via email at contact@algelanijewellers.com.

© 2026 Al Gelani Jewellers. All rights reserved.
Crafting Elegance, Ensuring Privacy.